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Why You Should Fire Your Worst Client and Open a Digital Shop

Creative Market Last updated: March 28, 2024 · 7 min read

The typical working model goes like this: do some work, get paid once for the work that you did, do some more work. It’s a good system, one that built civilization as we know it! That being said, there are alternatives. What if you could do some work once, then continue to get paid for it again and again? Let’s talk about the promise of passive income, whether or not the reality lives up to that promise, and how to get started.

A Digital Gold Rush

Traditionally, even sales businesses conformed to the old working model. You invest work to build something, sell that thing and get paid for it, then make some more so you can sell more. There are some exceptions, such as earning royalties from a book you wrote, but in general, the average joe hasn’t historically had many passive income opportunities. Pyramid schemes would have you believe otherwise, but they’re usually big fat scams designed to bleed you dry, not make you wealthy.
A digital marketplace changes this completely. We’re no longer bound by traditional input constraints. You can create something once, upload it to Creative Market, and sell it a potentially infinite number of times. Whether you’re at your desk, on vacation, or sleeping, those “You’ve sold another item” emails keep pouring in! (For a time at least, more on that later.)

Filling Your Bucket

Think about this the next time you slave away to meet a single client’s unreasonable demands and then receive a single paycheck for it before moving on to the next project. In terms of income potential, you’re filling a bucket that has a hole in it. Each time you add something new, it simply replaces what was already there. Your monthly income eventually reaches a plateau when you bump up against time constraints (you can only juggle so many clients).
With passive income though, the metaphor changes. Each time you add a valuable item to sell, it’s like adding another faucet that continually fills up the bucket. Even if each new faucet is only a tiny drip, if you get enough of them, you’ll have all the water you need.

Making The Transition

This all sounds nice in practice. Leaving behind your design clients, earning money through projects that aren’t micromanaged by anyone but you, living the dream! But is it really attainable? Creative Market success stories like Dustin Lee prove that it is (read the secrets to his success).
I know what you’re thinking though, kudos to the designers who are crazy enough to leave it all behind and pursue a Creative Market shop full time, but you’ve got a family, bills, a mortgage! You simply can’t take the risk. Fortunately, it doesn’t have to be all or nothing.

Drop Your Worst Client

If you’re really interested in transitioning how your earn a living, try taking it one step at a time. Don’t fall into the “I’ll see if I can whip something up in my free time” trap though. Trust me, more often than not, that leads to good intentions and an empty shop! Try this instead:

  1. Create a ranking of your regular clients (score in terms of dollar value and PIA level)
  2. Axe the client at the bottom of the list and cease all work with them as soon as possible
  3. Make a rough estimate of how many hours you spent on that client each month
  4. Replace that client with a Creative Market shop, hour for hour

If you have a diversified client base, this is a fairly low-risk strategy. You’ve really got to stick to it though. Treat Creative Market exactly like you would any other client: a regular work schedule, real deadlines, no excuses.
If you really make that time investment (and you have what it takes in terms of creative skill), you can likely replace the income you were earning from that client fairly quickly.

Lather, Rinse, Repeat

After you’ve successfully replaced your worst client with a steady stream of income from Creative Market, it’s time to start the process over. Move up to the next client on the list, drop them, and invest even more time into making great products for your shop. If you want to go all the way, keep it up until you run out of clients!

Truth Bomb: Passive Income Isn’t Passive

Now that I’ve got you visualizing how great it would be to fire all your clients and make a living creating awesome products that you’re truly proud of, let’s hit the brakes for a reality check. “Passive income” is a complete misnomer. Typically, it’s nothing of the sort.
Ask any of the top sellers on Creative Market and other marketplaces how “passively” their income is made and they’ll laugh at you. For instance, let’s say you upload a WordPress theme and sell it 2,500 times. Now you’ve got 2,500 customers who could potentially ask you for support. And then maybe WordPress goes through a major update and breaks something in your theme, time for an update!

Keep The Machine Going

Ok then, maybe you won’t sell themes. Maybe you’ll sell something like photos. Little to no support, no updates necessary, how about that Mr. “No Such Thing as Passive Income”!?
I’ve learned from my own experience over the years on Creative Market and elsewhere that my sales per month on existing products have a tight correlation with the volume of new uploads I make. So say I upload a photo of a bicycle, then continue to fill my shop with several new uploads per week. Maybe I start selling that bicycle photo once a day. Then I go on vacation and stop uploading new items for two weeks. Intuitively, you might think that the sales on my bicycle photos continue at the same rate as before, but they usually don’t! Instead, I’ll probably start selling it once every two days, or once a week.
passive-3
Each time you upload a great product, it can bring people to your shop, just to check it out. Some of them might find something they like and purchase it, which keeps sales regular. If you stop uploading new products though, you lose these opportunities.
My point is, being a top seller isn’t easy. You’ll have to invest a lot of time into making quality products, marketing yourself, and keeping your customers happy. That being said, it can still be an immensely fulfilling and enjoyable way to earn a living. One that scales in ways that tradition income can’t.

Partner Income: Affiliate Awesomeness

Everything we just went over applies to not only shop owners, but Creative Market partners as well. If you join our partner program today, you’ll earn 10% of every purchase for an entire year from all new customers you refer to Creative Market using your Partner URL.
partner program
Some of our most successful partners earn a nice chunk of income this way, without ever opening a shop! If you know how to send out a tweet or write a blog post, you can jump on the passive income train too.

Will You Take The Plunge?

We covered a lot of ground. First, you can indeed turn traditional income models on their head by creating something amazing, then selling it again and again on Creative Market. You can even make a full time living doing this.
To ease into it, try parting ways with your least valuable client and using the extra time to build your Creative Market shop. Make it a goal to replace income from that client with Creative Market as soon as possible. Finally, keep in mind that it won’t be an easy road. Passive income is a phrase that really means, “working really hard to create a steady stream of reoccurring income,” not “do nothing and get rich!”
Leave a comment below and let us know if you’re ready to take our challenge. Will you drop your worst client and open a shop?


Products used in this post: Vector flat illustrations and Graphs & Elements


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18 Comments
  • Great article Joshua. It's like reading an account of my last 8 months. Definitely agree that sales and pushing frequent new products go hand in hand. 12 years ago
  • Amazing article and definitely a very good motivation. "Passive Income Isn't Passive" that's the most important phrase of the whole article. When I see the countless hours we invest to create and support our products, then I'm pretty sure that the word "Passive" doesn't even exist. But when you are ready to go for it and invest a lot of time and passion into your vision, then it's definitely worth to fire your worst client! ;-) 12 years ago
  • Awesome article Joshua! I'm a huge fan of digital products and creating "passive" income - as much as it isn't totally passive. Choosing to fire your worst client is like winning the time lottery. Literally. And the freedom that comes from that is priceless! 12 years ago
  • many times your worst client is the one that pays you the most though :*( 12 years ago
  • Great article, Joshua. I completely agree with your thoughts here regarding the need to rethink passive income as recurring income. Using the word "passive" is so misleading, and I think, makes us value our work as creatives less. There is nothing passive about creating great work. So don't denigrate it by using this negative and misleading label. As for choosing which worst client to fire, I suggest rating your clients using a four-quadrant grid. The X-axis of the grid represents how much maintenance they require (low vs. high). The Y-axis represents your profits from the client (low vs. high). So, you end up with four possible clients profiles: 1. High profit, low maintenance (Best clients to have!) 2. Low profit, low maintenance (Hopefully you can move them into the high profit quadrant.) 3. High profit, high maintenance (These are the toughest to deal with since they pay well, but require a lot of time and energy.) 4. Low profit, high maintenance (Worst clients to have and the ones you should fire! Like yesterday. And open your Creative Market shop instead. Or at least become an affiliate and promote your fellow creators great work.) Of course, this may be oversimplifying as there may be other factors you may want to consider. But I've found it to be a helpful starting point to know which clients to focus my time and energy on (and which ones to get rid of so that I can focus on building other more profitable recurring revenue streams). 12 years ago
  • @Matt Rhodes I agree with you 100% in regards to using the word "passive". I always heard the word "passive income" being used in multi-level marketing schemes and it always puts a bad taste in my mouth when I heard that term being used. A much better term to use would be "secondary income." In regards to dumping your worst client. There are other things you need to take into consideration, which is "how much work does it takes for me to replace the income from my client." When you have a client on a monthly retainer, you know exactly how much money you are making per month from said client. If you were to dump that client and lets say just focus on affiliate marketing for Creative Market, you have no idea if that is going to pay off in the long run. There is no way to make a decisions based off of factual data prior to just dumping and joining creative market affiliate team. You need to be able to judge how much time, energy and resources does it take you to generate x amount of revenue based off of affiliate traffic. Then you can get a better idea of what your ROI is and hopefully it's in the GREEN! :P Update: just wanted to note that it really isn't a wise idea to dump and jump just for affiliate marketing because we do not have any type of analytics insights as to which channels and sources are driving referrals. 12 years ago
  • Yeah, a lot of the point here was to discredit the term "passive" as it applies to this type of income. Good thoughts all around! 12 years ago
  • @Derek Stevenson – Great points, Derek. As I said, my suggestions may be oversimplifying and leaving out other factors (such as retainers, the ability to replace income with other revenue streams). Certainly it is a good idea to replace (or work towards replacing) income before summarily firing clients. My hope was to provide a simple framework for which clients you should consider letting go. I do think it is a good practice to evaluate my clients regularly to see which category they fit into. The way I see it, for profitability and career satisfaction, dropping the low paying/high maintenance clients is in my best interest in the long-run as they prevent me from moving upmarket and/or replacing them with other revenue streams. But, your point is well-taken. Of course, the goal is certainly for the replacement revenue streams are more profitable than the low end client you dump. (And, yes, analytics on affiliate referral channels would be helpful.) By the way, I'm a fan of your work on CreativeMarket. Excellent shop! 12 years ago
  • @Josh Johnson it's a great article. By far my most favorite article that you've produced on the site. The beauty of selling digital products for me is that there is no shipping involved. We get so many customer support tickets with one of the company I work with due to shipping and when they don't receive their package, it turns into a nightmare situation. So hard to win chargebacks now-a-days with shipped products. I enjoy creating products that give me a secondary income. I spent so many years doing what everyone else wanted me to do in regards to design. It's refreshing to have the creative freedom and flexibility to do what you want without an approval process. That's why I love Creative Market! That and of course you guys understand us artists! @Matt Rhodes thanks for the compliments, it's much appreciated! I'm sure we'll get some additional insights to the affiliate marketing soon enough. Rome wasn't built in a day but you know us shop owners, we'll keep complaining until something gets done, LOL! Lastly, I'd like to point out that the REAL pyramid scheme in my opinion is working for a big corporation as an employee. It's the same principle in the sense that you have CEO, President, Vice President, Middle Management, and hard working employees. That to me looks and acts like a pyramid scheme. The person above you generally(not in all cases) make more money then you and I really hate the idea of someone telling me I can only make a certain amount of money per year. 12 years ago
  • Great post and interesting idea to keep your shop freshly updated with new products! I enjoyed reading the discussion around "passive income" too. I think that it requires quite a bit of work for the income to become more substantial, but that you might be able to receive more of a "trickle" if you put less effort into it. Some people are really good at marketing their shops through social media, and gather a large following, which also takes time and energy, and that would help too! What I love is to create resources that are useful for other people, based on my own creative brief and their input! It allows me to make products based on my own creative vision, and there's something incredibly inspiring and freeing about that! 12 years ago
  • Exellent article, specially the part to trop the worst client! Also I can confirm the "keep going machine". But Creative Market is a big market with lots of shops and products. When I do open a shop how get I seen as a "Newbe"? Isn't it like this that the best sellers get seen most? How hard is it really to get started? I would love to hear some of your experiences who have opened up a shop recently. And also from the team of Creative Market what it needs to get started. 12 years ago
  • Great article @Josh Johnson! I also saw @Drew Melton talking about this on his Tumblr blog today too — http://iamjustlucky.tumblr.com/post/91050219132/giving-up-clients 12 years ago
  • I've never thought about it in such terms as this article has dictated it down to the nail. I guess my only problem would be , how do you know to price your items at value-cost? 12 years ago
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  • Anonymous
    Well, it sounds so easy, doesn't it? Except for one thing - Creative Market won't open a shop for you! What do you do then? 12 years ago
  • Josh you've inspired me with this, thank you. I'm in a situation where when it's good, it's great (although sometimes requiring work at 2am!) and then it goes quiet and it's awful. My bills still need to be paid every month even when no work is appearing. This has really made me consider devoting time to creating shop items to gradually built up some assets that could bring some steady cash and also keep my design mind revitalised and fresh. Great article, thanks for sharing it with us :D 9 years ago