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Introducing New Product Reviews: Give & Receive Detailed Feedback

Lesley Yarbrough March 2, 2021 · 3 min read

Take a closer look at the history of your favorite product and you’ll notice the many rounds of iteration and listening that brought it here. Without a doubt, feedback is at the heart of great design. That’s why we’re excited to announce a new way to submit and receive better reviews on Creative Market. Starting today, buyers will be able to deliver detailed product feedback on a new set of category-specific criteria. In turn, shop owners will receive a specific, well-defined assessment that allows them to refine products continuously.

How to submit detailed feedback as a buyer

After purchasing a font, graphic, theme, template, photo, or 3D model, you’ll now see a new overall star rating, as well as a more precise set of features to evaluate. The overall star rating goes from 1-5, where 5 indicates higher satisfaction with the product. In a highly requested feature, you also get a chance to explain why you’ve chosen that overall star rating. Beyond a yes or no recommendation, our new detailed feedback options allow you to select what worked well from a list of specialized traits like “proper kerning” for fonts, or “clean code” for themes.

These options will be available to you through a post-purchase modal, confirmation email, your purchases page, and the product page itself. You can also edit any reviews you’ve already left. Give them a try!

How to read feedback as a shop owner

You’re talented, driven, and passionate about growing your shop. This new feature is here to support that goal. We wanted to give you access to the kind of actionable feedback you can grow with.
Here’s how you can start using this detailed feedback to elevate your products:

Monitor Incoming Reviews

There’s a new “Reviews” tab in your shop notifications page. Use it to keep track of your incoming reviews.

Get Notified

If you’ve subscribed to email notifications for buyer reviews, you’ll receive a message as soon as they leave their feedback. If you opted out, just switch on this option in your settings page:

Reach Out

Reviews are totally public. You’ll know who shared it and can reach out directly to resolve an issue. You can also respond to these reviews publicly, providing a new opportunity to share your take on specific product problems.

Read Open Feedback

Aside from star ratings in category-specific options (e.g. “well-kerned” for Fonts or “easy to modify” for Templates), you’ll also be able to see the reason users have chosen that score (if they’ve added it).

We’ve also created a shop-specific FAQ section, where you’ll find answers to more questions about this update.

Better feedback, better products

Continuous improvement is how products go from good to great, and beyond. For years, we’ve been hearing shop owners ask for more detailed feedback in order to fine tune their products. Creative Market buyers are also eager to share their excitement about the product’s strengths, as well as their desire to see improvements — whenever there are opportunities to do so.
If you have any questions about these new feedback options, please let us know in the comments section below.

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About the Author
Lesley Yarbrough

Tinkerer. Maker of quirky fonts with a sprouty disposition.

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  • Now I have the first review. Looks great! 👍 3 years ago
  • What about the "100% recommended this product" thing that was there before? Many of my products had a good number of people recommending them and now they're just gone and instead there's a "No reviews yet" text. 3 years ago
  • @Tanita - Hey Tanita, I totally missed that (my bad), but following your feedback and some discussions with shop owners, our engineers hopped onto that this morning and you should now see the recommendations on products without reviews :-). 3 years ago
  • Always changing, great work guys! 3 years ago
  • Anonymous
    very good work 3 years ago
  • Really Great. Thanks for sharing 3 years ago
  • I like this new feature, even if I heard about it by getting one star review :D It is great we are able to answer to these ratings, way better than the recommendation thing. Complaning about a download problem in the same minute of purchasing and "wasting 40 bucks", I can offer my help and ask If there were downloading problems with the products of different shops ( because the product isn't 40 bucks at all). No further feedback of the customer but at least people can see it's not about quality or stuff. 3 years ago
  • This is a great feature! :D And how do you encourage people to use it? I have very few customers who used the previous recommend feature, I got most of the recommendations by messaging them personally and asking them kindly, but even so, only a few responded and it's not too motivating... Some webshops send out an automated email a week or so later as a reminder to give reviews. I think that's a good idea, that's how I personally get to leave reviews, as I forget otherwise. I wonder if something like that could be implemented here or there are any working solutions already. :) 3 years ago
  • Is there a way to leave comments on products that you would like to purchase. eg. i commented that i loved an item but needed a different version and voila the artist directed me to the correct link in their comment reply . 3 years ago
  • @Nabeelah Patel at the top of the review section you can see two tabs: Reviews and Comments. Simply switch to comments. 3 years ago
  • @Luke Jones Hi, do the reviews effect the recommended store percentage though as that's still visible on profiles/pages. Like if someone leaves a 5 star review does the percentage go up or are reviews and recommended score not connected. Potentially it's a score percentage that can't be improved on if so as the thumbs up or down is no longer there on checkout. Review system is a good step forward though. 3 years ago
  • Hey @Ash - Right now the reviews only affect the product page, but we're working on bringing that data to other places on the site and eventually phasing-out the recommendations (thumbs-up / thumbs-down). 3 years ago
  • Really like this. A big thumbs-up :) 3 years ago